Customer Service Advisor - remote

Customer Service Advisor

£22,000 - £25,000

Remote/flexible hours



I am recruiting for a number of Customer Service roles for a fast-growing tech company.  Working under the Customer Services Manager and closely with the sales team, this is an exciting opportunity for the right person to excel as part of a supportive and proactive team. To be successful, you will have outstanding customer service skills, be able to think laterally and work quickly across a range of tasks. It is essential that you have excellent interpersonal and sales skills and thrive in a fast-paced environment.  This role will be fully remote with the opportunity for flexible hours.


WHAT YOU’LL DO;

• Telephone and email contact with customers to solve problems
• Convert queries to sales, upsell and provide excellent customer service.
• Processing purchase orders, raising quotes and pro forma invoices
• Liaison with suppliers and our warehouse team
• Managing order returns process
• Using a CRM system to log and follow up on sales opportunities
• Adhoc general administration tasks

WHAT YOU’ll NEED;

• Minimum of 1 years’ experience in a customer service-facing role, preferably in an e-commerce and / or health sector.
• Excellent written and verbal communication skills.
• Commitment to outstanding customer service.
• Experience of using CRM systems.
• Commercial acumen and sales skills.
• Self-motivated with the ability to work independently.