Senior Customer Services Officer
- Recruiter
- Morgan Spencer Limited
- Location
- City Of London
- Salary
- £26000 - £29000 per annum
- Posted
- 21 Sep 2017
- Closes
- 19 Oct 2017
- Ref
- MB/42985
- Contact
- Madie Brunt
- Job Title
- Customer Services
- Industry Sector
- Banking / Finance
- Contract Type
- Permanent
- Hours
- Full Time
Senior Customer Service Officer
£26,000 - £29,000
City
THE COMPANY:
Our client is a savings bank based in the heart of the City. They are currently recruiting for a Senior Customer Service Officer to support the Customer Service Manager in the day-to-day management of the Customer Services team.
THE ROLE:
THE PERSON:
Our mission: To be the leading Executive Secretarial & Support recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts.
Our REFER and be REWARDED scheme is about recognising and thanking you for telling your friends, family or colleagues about our services and how we could help them. The rules are simple: Refer a friend or colleague who is not already registered with Morgan Spencer. If we place them in a permanent role, we will reward you with £200 of Gift vouchers of your choice. Remember there is no limit on the number of referrals you can make, and therefore the rewards you can claim!!!
EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.
CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998
Morgan Spencer Limited, registered in England & Wales No: 4254114
£26,000 - £29,000
City
THE COMPANY:
Our client is a savings bank based in the heart of the City. They are currently recruiting for a Senior Customer Service Officer to support the Customer Service Manager in the day-to-day management of the Customer Services team.
THE ROLE:
- Support the Customer Services Manager in day-to-day management of the Customer Services team
- Providing support to the Customer Services Officers in dealing with any customer queries
- Open accounts and process instructions for customers
- Assisting in maintaining and improving service standards, ensuring adherence to the Bank’s Compliance policies
- Field and resolve telephone, written and online queries from customers
- Process payments received from customers
- Making payments to customers
- Assisting in dealing with and resolving any customer complaints as and when required
THE PERSON:
- Previous extensive experience in a customer services role in banking or financial services, ideally in a smaller firm
- Experience of coaching other colleagues
- Knowledge of savings products
- Excellent communication skills both written and verbal
- Highly competent in the use of Microsoft Office
- Excellent organisational skills with the ability to work on own initiative and prioritise own workload
- Strong attention to detail
- Able to establish and maintain professional working relationships
- Ability to stay calm and collected under pressure
Our mission: To be the leading Executive Secretarial & Support recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts.
Our REFER and be REWARDED scheme is about recognising and thanking you for telling your friends, family or colleagues about our services and how we could help them. The rules are simple: Refer a friend or colleague who is not already registered with Morgan Spencer. If we place them in a permanent role, we will reward you with £200 of Gift vouchers of your choice. Remember there is no limit on the number of referrals you can make, and therefore the rewards you can claim!!!
EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.
CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998
Morgan Spencer Limited, registered in England & Wales No: 4254114