Customer Service Advisor

My client is a leading tech business based in Central London. They are looking for a Customer Service Advisor to help them with the ongoing development of a new product. The responsibilities of the role include to:

• Respond promptly to all incoming customer requests using the customer support software and helpdesk solution
• Handle and resolve customer complaints, provide appropriate solutions and alternatives within the time limits
• Accurately identify and assess customers’ needs to achieve satisfaction
• Direct requests and unresolved issues to the appropriate resource, escalating urgent issues in a timely fashion
• Communicate and coordinate with internal departments to resolve requests
• Work with the Brand Manager to ensure responses stick to the brand identity, and create new responses where appropriate
• Keep accurate records of discussions or correspondence with customers, and share findings with internal stakeholders
• Follow communication procedures, guidelines and policies

Matchstick is a leading London recruitment consultancy. We specialise in the supply of EAs, PAs, Team Assistants, Office Managers, Administrators and Receptionists on a permanent, temporary and contract basis, across all industry sectors throughout London. We receive a high volume of applications, so we may be unable to respond to all applicants.