Assistant Customer Care Manager

London (South), London (Greater)
Up to £28,000
17 Sep 2019
27 Sep 2019
LM572
Customer Services
Design
Permanent
Full Time

One of our clients, an interiors company based in SW London, are seeking an Assistant Customer Care Manager to join their fun, close-knit team.

Duties will include:

• Directing, inspiring and motivating the Customer Care Team
• Ensuring the highest level of service is being offered
• Producing daily, weekly and monthly performance reports
• Investigating trends in customer feedback and satisfaction
• Supporting with recruitment, onboarding and training

The ideal candidate for this role will have leadership experience within a customer facing team. You must be experienced with managing serious complaints and complex queries along with excellent written and verbal communication skills. If you have the ability to work well under pressure and to tight deadlines and are looking to work within a company where you can grow and learn, then this could be the role for you. Send us your CV now!

***Joyce Guiness is one of the most established boutique recruitment agencies in London specialising in secretarial support roles.  We cover PA, EA, Team Assistant, Receptionist, Office Manager, Marketing, Event, Hospitality and temp work across all industry sectors. Joyce Guiness as an agency are unable to respond to the high volume of applications. If you are already registered with Joyce Guiness, please do not hesitate to contact your consultant directly.***