Administrator

An exciting new role has arisen for an Administrator to join the small and busy Client Services team of a financial services business. 

Our client is a company that really value and understand the importance of having the support of a first-class Administrator. This role is a crucial part of this team, so we are looking for someone who has excellent organisational skills, high standard of work and attention to detail. 

Key Accountabilities 

• All general administration and processing of client application forms 
• Help to manage and respond to general enquires received via email within a timely manner and in adherence with quality and compliance standards 
• Work as a team to deliver exceptional service to all clients and take ownership on following up  
• Maintain client records (physical and electronic) in an orderly and comprehensive manner 
• Accurately record details of interactions and update CRM system and help with data processing 
• Other ad hoc duties as requested from time to time 

Requirements:

• Strong academic record
• The ability to work in a fast-paced environment and to learn and pick up new processes quickly
• Accurate and efficient word processing skills and previous experience using a CRM system would be advantageous 
• Experience in dealing with clients in a professional and confidential manner 
• Exceptional organisational skills 
• Excellent telephone manner
• Strong communication skills – written and verbal 
• Excellent attention to detail
• Ability to perform under pressure and in a fast-paced work environment
• Excellent knowledge of Word, Excel, PowerPoint and Outlook