Head Receptionist

We are currently recruiting for a fantastic Head Receptionist for a branding and communications agency based in Central London! The role is mainly reception based but also incorporates some office managerial responsibilities. The purpose of the role is to provide a friendly, welcoming, and professional front-of-house service to ensure the smooth running of meeting rooms as well as providing administrative support to the commercial and client services director.

Responsibilities Include:

• Oversee and manage reception team- providing training, feedback and generally helping to develop their skills
• Work with Commercial Director to ensure all areas including meeting rooms, reception, kitchen etc. serve business needs and standards
• Act as the first point of contact for front-of-house, greeting clients and visitors, and ensuring they feel welcomed
• Distribute mail, ensure stationery is well stocked, maintaining the staff holiday planner, manage and order meeting room catering, raise purchase orders as and when required
• Co-ordinate the arrival and departure of clients and ensure that meeting rooms do not contain sensitive materials
• Maintain and update the internal client's list
• Booking staff travel- including flights, trains, and hotels  
• Produce, edit and send a weekly internal newsletter to staff
• Manage and co-ordinate events and provide assistance during them as and when required
• Attend weekly meetings and implement suggested changes accordingly
• Maintain a high level of morale and support a happy working environment through positivity and professionalism at all times
• Help organise staff training and Away Day to a European city

What we are looking for:

• Experience working as part of a busy and demanding front-of-house
• Understanding of the demands of a creative industry
• Ability to engage with all levels within the business and build strong relationships
• An energetic self-starter who is proactive in anticipating opportunities and challenges and implementing solutions
• Ideally completed some emergency first aid at work or fire warden training (or willingness to do so)
• Excellent organisational skills
• Ability to prioritise workload and to meet the needs of a flexible and demanding environment
• Intermediate skills in Word, Excel, and Outlook