Customer Service Advisor

A leading luxury online interior retailer company is looking for a Customer Service Advisor to join their team on a permanent basis. The successful candidate will be providing administrative assistance and supporting the Customer Experience Manager. You will be confident with high attention to detail and able to work in a fast-paced environment.

Responsibilities:

• Working under the Customer Experience Manager to provide an unparalleled and approachable contact for customers
• Efficiently managing and logging customer orders and queries as received through all channels such as website, live chat, email and telephone
• Managing telephone orders and assisting customers with any online queries
• Raising quotes and invoices as well as processing payments
• Assisting with personal style recommendations
• Assisting in customer returns as per company policy and processing refunds where needed
• Assisting with any ad hoc duties required

Essential Skills and Experience:

• A minimum of one-year experience in a customer service position or a similar e-commerce role
• Experience working in the luxury industry is desirable but not essential
• High organisation skills and attention to detail
• Experience using Microsoft Office Software including Excel, Word and PowerPoint
• Excellent communication skills both verbal and written

If you feel that you fit the above criteria then please apply today by submitting your CV to us.
Please note due to the high volume of applications that we receive only successful applicants will be contacted.

We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database once we have contacted you. We may contact you from time to time about other relevant roles. Your personal information will be securely held. For more information please refer to How We Use Your Personal Information.