Student Enquiry Adviser

An education consultancy is looking for a Student Adviser to join their team on an ongoing-temporary basis. The role involves managing day-to-day one-to-one communications with prospective students on behalf of their partner universities. The aim is to provide great customer service, answer the student's queries with accuracy, move the student along the pipeline and ultimately increase applications and enrolments at the given institution.

Responsibilities:

• Improving the enquiry experience for students with great customer service, soft sales and provision of accurate information
• Ensuring all incoming communications are effectively managed and answered within contracted turnaround times
• Utilising effective writing skills to ensure emails are written in an engaging, creative way with no grammatical errors
• Ensuring communication follow-up is completed in line with service level agreements
• Using a personalised approach to build rapport and represent the partner institution positively
• Ensuring quality assurance standards are met and whenever possible exceeded
• Marketing the University effectively to prospective students
• Collecting invaluable Intel from students to feedback to partner institutions
• Contributing to the continuous improvement of work practice and work flow

Preferred Skills and Experience:

• Ability to engage and communicate effectively with a diverse range of people
• Strong customer relationship skills
• An intermediate knowledge of Excel, Word and PowerPoint
• Knowledge of international education market and process and procedures
• Experience of using CRMS
• Degree or equivalent preferred

If you feel that you fit the above criteria, then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted.

We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database once we have contacted you. We may contact you from time to time about other relevant roles. Your personal information will be securely held. For more information please refer to How We Use Your Personal Information.