Customer Service Coordinator

A leading company in the world of Fashion and Design is seeking an outgoing, hard-working, Customer Service Coordinator to join a very busy team on a permanent basis. The successful applicant is likely to have prior customer service or phone-based experience, be outgoing, sociable, very proactive and absolutely committed to providing great customer service to key United Kingdom clients.

Responsibilities:

• Dealing directly with customers either by telephone, electronically or face-to-face
• Responding promptly to customer enquiries
• Handling and resolving customer complaints
• Obtaining and evaluating all relevant information to handle product and service enquiries
• Providing pricing and delivery information
• Setting up new customer accounts
• Processing orders, forms, applications and requests
• Organising work flow to meet customer time frames
• Directing requests and unresolved issues to the designated resource
• Managing customer accounts
• Keeping records of customer interactions and transactions
• Recording details of enquiries, comments and complaints
• Recording details of actions taken
• Maintaining customer databases
• Managing administration
• Communicating and coordinating with internal departments
• Following up on customer interactions
• Providing feedback on the efficiency of the customer service process
• Maintaining product knowledge
• Ensuring all orders and other administration tasks processed correctly
• Ensuring the highest level of service provided

The ideal candidate will be someone who loves speaking to customers on the phone; who can build a rapport with people from all walks of life, and who is not afraid of a very busy environment which can, on occasions, get stressful when the pressure is on. This is the perfect role for someone who would enjoy liaising with challenging, and sometimes demanding clients, where the rewards for hard work and commitment are a fantastic training programme, progression and a great team of like-minded people with whom to work.

If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted.

We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database once we have contacted you. We may contact you from time to time about other relevant roles. Your personal information will be securely held. For more information please refer to How We Use Your Personal Information.