Ambitious English Literature/ Linguistics Grad wanted for Customer Service role £27k start asap!

Opportunity for a graduate to become a Case Manager (customer services team) in an innovate tech company that are digitalising the legal world!

Starting salary of 27k - 12 month contract / Hybrid, Working 3 days in Holborn area offices – full training provided!

We are seeking a confident, organised, and hardworking individual to join our Client Services team. The ideal candidate will have a strong desire to build a career in a dynamic and client-facing role, becoming a key and trusted member of the team.

We would love to see hungry graduates in Literature, Linguistics or adjacent degrees that want to start work immediately!

Key Responsibilities

• Act as the main point of contact for clients, providing consultative advice on hearing room services, including transcription, equipment, and logistics requirements.
• Liaise directly with solicitors, barristers, judicial clerks, and court reporting teams, offering information, troubleshooting, and upselling where appropriate.
• Maintain in-depth knowledge of the platform to help clients maximise its usage.
• Work closely with Business Development, Solution Operations, Production, Software Engineering, and Technical Delivery teams to ensure seamless service delivery.
• Accurately record control information and ensure timely billing at month end.

What We're Looking For

• Bright, engaging, and proactive, with a willingness to learn and use initiative.
• Excellent verbal and written communication skills.
• Strong attention to detail, time management skills, and the ability to juggle tasks and work under pressure.
• Proficiency in Microsoft Office applications.
• A team player with a flexible attitude to meet changing business needs.
• Previous experience in a client-facing or professional services role is desirable but not essential.

Hours

Monday to Friday, 9:00-17:30.
Remote work may be required outside of these hours, including weekends.

What We Offer

• Contributory pension plan.
• 26 days annual leave, flexible working, and length of service benefits.
• Health insurance.
• Loyalty share scheme.
• Enhanced maternity and paternity leave.

This is a 12 month contract but we are looking to extend to permanent for the right grad!

Join us and contribute to a collaborative, supportive environment while developing your career in an exciting and evolving industry