Operations and Client Executive

Reference: JGA16758

Salary: £28,000 - £32,000

Location: Hybrid Working, West London, City of London

A hugely exciting opportunity has arisen to join a unique business in an Operations and Client Executive position. My client’s core mission is to help provide both individuals and well-known corporate companies with the tools to improve communication, become more authentic and kind in their day to day and business lives. With a real passion for change and personal development and employee welfare, this company is very special and can provide huge progression.

As a Client Executive, you will be nurturing and developing important relationships and assisting with day to day running of the business;

• Delivery of all post-sales activity to provide a seamless and efficient experience for our clients and our coaches
• Taking ownership of incoming client queries via phone, email & chatbot, anticipating their needs, and independently resolving issues
• Meticulous, systematic and accurate use of CRM , working within defined processes, whilst working with Operations Director and wider team to improve efficiency
• Providing excellent customer service to all our clients, at every stage of the client journey. Proactively identifying opportunities to improve the client experience and working with the team to implement them.
• Supporting Client Success Managers with all non-commercial activity
• Some soft sales activities such as pre Taster calls, post Taster calls and post course calls
• Working with marketing to strategise and implement plans for increased customer satisfaction and retention
• Review & implementation of post-course feedback - we’re looking to continuously improve, so expect you to question process and innovate
• Positively handling cancellation requests in line with retention procedures
• Project managing various client / product related projects, depending on business priorities
• Maintenance & improvement of day to day operational flow and system management
• Point of liaison between Client Success (sales) team, coaching team and clients
• Providing feedback and support to coaches

We are looking for candidates that are:

• A real people person
• Hungry to grow within the business and progress
• Keen to be part of a community that incites genuine change in communities
• Passionate
• High attention to detail
• Great proof reading skills
• A team player

This role is based two days per week in fabulous shared office space in Holborn and the rest is based from home. There are wonderful perks such as 24 days annual leave + 2 wellbeing days and a discretionary bonus.

Bain and Gray is an equal opportunities employer. We continually strive to improve our processes around our diversity, equity and inclusion strategy. Bain and Gray specialise in PA and administration recruitment across London.  Typical roles include Receptionists, Team Assistants, Office Managers, PAs and EAs across all industry sectors.

We are a boutique agency and therefore, are unable to respond individually to the high volume of applications. If you are already registered with Bain and Gray, please do not hesitate to contact your consultant directly.