Helpdesk Administrator

About the Business

A leading North West based Facilities Management and Constuction contractor are looking for an experienced Helpdesk Administrator to join their team, working from a friendly and welcoming office environment in Liverpool. This is an innovative and fast growing SME, who specialise in industrial/commercial and healthcare sectors.

About the Role

Answering calls from clients, with a high level of customer care and communication required. Liasing with clients and engineering on a daily basis. Scheduling and deploying jobs to engineers, keeping clients regularly updated pre-planning PPM and service visits, collate documentation and ensure client KPIs are met. Keeping the system up to date, raise and issue Purchase Orders to Suppliers, Manage the dialy emails to the Maintenance inbox.