Customer Services Administrator

Role: Customer Service Administrator
Shifts: 37.5hr per week Monday - Friday: 09:00am - 17:00pm
Location: North Shields
Salary: 24,000 per annum
Duration: Permanent

About Us:

Join a leading global manufacturer as a Customer Service Administrator and be part of a dynamic team dedicated to delivering exceptional customer experiences. As the first point of contact for our valued customers, you'll play a key role in managing day-to-day interactions. If you're motivated, positive, and ready for a rewarding challenge, we want to hear from you.

Key Responsibilities:

As a Customer Service Administrator, you will:

• Customer Engagement: Act as the first point of contact for customer queries and concerns, ensuring prompt and effective resolution.
• Sales Order Processing: Input sales orders into Sage, send order acknowledgements, and work closely with the operations team to provide accurate information.
• Documentation: Create despatch paperwork, book and manage transport for shipments, and obtain/manage delivery slots with customers.
• Returns Processing: Process customer returns efficiently and maintain/update internal databases.

Qualifications and Experience:

To excel in this role, you should have:

• Self-Motivation: A self-motivated approach with a strong work ethic and a positive attitude.
• Team Collaboration: Ability to work within a cross-functional team, managing and prioritising multiple tasks effectively.
• Pressure Handling: Capability to work well under pressure and a desire to progress within the organisation.
• Communication Skills: Effective communication skills and strong problem-solving abilities.

Desirable Skills:

While not essential, experience in the following would be advantageous:

• Experience in Sage 200 Software
• Proficiency in Microsoft Office 365 and associated applications

Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.