Customer Service Account Manager
- Recruiter
- Reed
- Location
- Norwich
- Salary
- 21000.00 - 21000.00 GBP Annual
- Posted
- 02 Aug 2022
- Closes
- 12 Aug 2022
- Job Title
- Customer Services
- Industry Sector
- Sales
- Contract Type
- Permanent
- Hours
- Full Time
REED are exclusively working with a growing organisation just outside of Norwich, who offer a market-leading solution, recruiting for the position of Customer Service Account Manager to join the team.
Permanent, full time role working Monday to Friday 9am -5pm (although 8am-4pm could be considered).
This role is responsible for managing Customer Accounts as well as handling new enquiries and upselling additional solutions.
You must be a driver due to the location of the office.
Responsibilities- Handling inbound customer enquiries as well as following up online enquiries, answering queries and promoting the company's services, signing up customers to work with the company- Administrative tasks and accurately processing customer information, as well as working with other teams to ensure that customer's receive an excellent service and their records are set up in a timely manner.- Managing new leads/enquiries, upselling/promoting other services where possible- Account Management of existing customers, keeping in touch with customers, providing high standards of customer service and strong relationships- Managing emails and communications- Meeting company objectives and key performance indicators
Requirements- Existing Customer Service/Account Management/Customer Administration experience- Confident, professional and friendly telephone manner- Ability to upsell and identify opportunities- Ability to build and maintain strong relationships- Collaborative team working skills- Strong IT skills
PackageSalary of GBP21,000
Bonus potential (uncapped)25 days annual leave plus Bank Holidays, with the option to buy or sell an extra 5 daysFriendly working environmentFree onsite ParkingThe opportunity to work with a successful growing organisationRegular Social Events/Team Building
Please apply online as soon as possible with your up-to-date CV if you're interested.
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