Mortgage Operations Administrator
- Recruiter
- Together
- Location
- Cheshire
- Salary
- Competitive
- Posted
- 01 Aug 2022
- Closes
- 12 Aug 2022
- Job Title
- Administrator
- Industry Sector
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Company Description
Salary: Up to GBP22,000 + Benefits & Bonus
We're Together, proud to be a Financial Services success story based in South Manchester.
Lending year-in, year-out for over 45 years' we've grown into one of the finance industry's best-kept secrets.
We play our part to turn challenges into opportunities that make our customers' financial ambitions accessible. We understand that for our business to grow, our people must grow.
Job Description
The key task of the mortgage operations administrator is to provide a high level of administrative and telephony support to the RUPD department and to accurately assess applications against current criteria within the stated SLAs to support an efficient customer and broker journey. To be able to communicate with third parties both internal and external throughout the application process.
Key Responsibilities:
- Accurately assess each document which is received to ensure it meets the business s requirements and is received from an accredited broker by completing the relevant checks within the stated SLA.
- Ensure data entry / admin on each application is accurate and in line with KPI s provided.
- Ensure all relevant work queues / inboxes are up to date within set SLA s.
- Provide clear and accurate updates in all formats to all parties (internal and external) throughout the application process in a professional and confident manner and ensure you present a professional image of the company at all times.
- Liaise effectively with other teams and areas of the business e.g. Securities, Finance, and Facilities.
- Identify fraud on applications and escalate to the relevant underwriter to review, ensuring you are adhering to the relevant policies and procedures.
- To manage and proactively review pipeline of 3rd party requests & ensure they are chased within specified SLA s to enable efficient processing of applications.
Experience & Skills required for the role:
- PC Skills in excel and word
- Strong communication skills
- Attention to Detail
- Ability to prioritise and work to deadlines
- Mortgage Processing / Administration experience
Qualifications
Grades C/4 or above in Maths & English at GCSE level or equivalent;
Additional Information
We offer a range of company benefits, including 26 days holiday which can be flexed up/down, pension, life assurance, critical illness cover, health cash plan, private medical insurance, regular team/individual incentives, travel season ticket loans, Ride to Work scheme, free gym access and local bar/restaurant discounts.Career development opportunities are excellent and where appropriate we offer sponsorship of relevant qualifications.Please note that all successful applicants will be subject to a Criminal Records Bureau check, a credit check and a Fraud Prevention database check.
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