Travel Administrator

Our client with an enviable reputation in the local area are recruiting for a Travel Administrator to join their organisation on a permanent basis.The role will be working as part of a busy transport team where you will ensure all transport is booked in accordance to tours and products that are booked for customers.Key Responsibilities: To purchase flights through the internal systems To create and claim bookings To request Eurostar and European Rail groups in accordance with products. Using the in-house system to set up Eurostar land tours. To issue all rail bookings using the supplier s individual IT systems. To plan regional rail journeys to arrive on time for our Eurostar departures. Liaise directly with airlines and rail companies. To research and request upgrades for the customer. To upload or send manifests to suppliers in the correct format. Using in-house systems to update any changes. To contact customers directly to advise of any transport changes either telephonically or in written communication. Keep up to date the departments spreadsheets and pivot tables. Work closely with other departments Ensure all cancellations and refunds are actioned and any refunds received are notified to the Finance team Action customer special requests such as medical, mobility and pre-booking of seats. To book any ancillary travel services such as individual train requests and flights. To ensure all relevant documentation is included in the customers travel documents. Available to be on an emergency on call rota as back up to the operations team should transport issues arise out of hours. Checking transport contracts ensuring correct flights details have been requested and updating internal spreadsheets. Checking invoices ready for payment. Any general administration duties that arise.Skills, Experience & Qualifications High level of accuracy and attention to detail Excellent communication skills both written and verbal Excellent organizational skills and time management ensure all deadlines are met with transport suppliers. Proficiency in Excel, as spreadsheets are an integral part of the department records. Ability to work under pressure, working alone, part of the transport team and part of the wider team. Take ownership and responsibility of workloads under little or no supervision. A willingness to be flexible with working hours and responsibilitiesHours: 9.00am - 5.30 pm Monday - FridaySalary GBP22,500Ref: RY166Hollyfield Personnel does not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5-7 working days of your application, you should assume that your application was unsuccessfu