Desktop IT support analyst
- Recruiter
- Labnus Search
- Location
- Manchester
- Salary
- £20,000 - £25,000 according to experience plus bonus
- Posted
- 02 Aug 2022
- Closes
- 30 Aug 2022
- Job Title
- Customer Services
- Industry Sector
- Banking / Finance, IT
- Contract Type
- Permanent
- Hours
- Full Time
Junior Desktop IT Support – Manchester City based
excellent career progression
Leading City finance advisory / Investment bank are looking for a Junior Desktop support analyst to join their friendly and dedicated IT team. Great culture, a company where people stay for many years due to the friendly and professional work environment. This is a new role where the right candidate can really add value and learn with support and training given as they develop, so excellent long term career prospects. A fast paced, dynamic and corporate environment which would suit a confident person with excellent communication skills, a calm and logical manner and someone who enjoys building relationships with people as this is a face-to-face role. Previous Helpdesk experience in a similar role in a corporate environment would be a great advantage.
Job outline
- Provide 1st line support for the business for PC Hardware and Software and mobile device queries.
- Set up, install, configure and deploy new IT equipment
- Set up AV/projector rooms for internal and client meeting requests
- Perform any computer/desk moves where required.
- Promote the helpdesk as the primary contact point between the IT department and the user community
- Ensure IT Support calls are being resolved in an efficient and effective manner
- Responsible for documentation of work
Experience required:
- Experience in first line client-facing IT Support
- Working knowledge of Microsoft Office (365) applications
- Basic Knowledge of Ricoh MFD Printers
- Knowledge of Smart Phone technology (Samsung/IPhone)
- Desktop operating systems experience (Windows 10). Basic knowledge of servers and Active Directory would be a useful but not essential
- Knowledge of web browsers (Internet Explorer, Microsoft Edge, Firefox, Google Chrome and Safari)
- Intelligent, quick logical mind. Ability to analyse and troubleshoot a problem arriving at a logical solution
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