German Speaking Customer Service Representative

The Customer Service Representative represents the first level in-house contact with my client's customers. The successful candidate will be responsible for running the sales back office for a defined group of customers working closely with internal departments (e. Sales, Material Planning, Business Line, Accounts Receivable, Quality) and externally with the logistics providers.

Client Details

An international, thriving, and well-known manufacturing company based in Redditch.

Description

As German Speaking Customer Service Representative, you will be responsible for the following:

• Administrating the back-office and leading contact for the defined customer base (UK & Ireland, Intercompany accounts), taking calls, emails, fax etc. related to availability, shipments, technical issues, catalogues etc.
• Answering queries directly or forwards to the appropriate internal department always ensuring accurate and on-time responses
• Entering orders and monitoring and releasing them for packing and shipping in coordination with customers and logistics providers
• Entering stock and express orders in Oracle-ERP and monitoring on-time deliveries, together with the logistics providers (warehouse, freight forwarders)
• Addressing unresolved requests and issue to the designated resource
• Pro-actively calling the customer to follow up on promotions and gain orders

Profile

The successful German Speaking Customer Service Representative will be:

• Fluent in English and German
• Have prior experience in a Customer Service related role
• Competent in MS Office (including Excel)
• Excellent communication skills
• Commutable to Redditch

Job Offer

• Permanent role
• £24,000 per year
• Hybrid Working (50/50 split between the home and office)
• 33 days annual leave including bank holidays
• 40 hours per week Monday - Friday
• Pension matched up to 6%
• Health Care Cash Plan