Guest Experience Administrator

JOB TITLE: Guest Experience Administrator

LOCATION: Exeter

SALARY: GBP21,000 - GBP23,000 dependent on experience

HOURS: Monday-Friday 8:45am-5:30pm - hybrid working available 3 days in office, 2 at home

BENEFITS:

Wow! This company is all about the culture. Their offices have breakout rooms with Netflix, arcade games and slides! Fresh fruit and juices are brought in regularly, many social events take place, birthdays off plus 2 days for wellbeing, on top of 28 days holiday (including Bank Holidays)! Contributory pension and private healthcare are also in the package. This company genuinely knows the importance of a positive working culture and looking after their employees.

THE COMPANY:

An award-winning global supplier of serviced accommodation working with a portfolio of large international corporate clients.

THE ROLE:

Due to rapid expansion, we have a fantastic opportunity for a Guest Experience Administrator to join our busy and growing Sales Team. The purpose of this role is to ensure that clients and guests receive a seamless journey throughout all stages of their reservation process.

Supporting the sales team, you will finalise the last stages of the Client's booking process, ensuring guests have a full understanding of their upcoming reservation; whilst also ensuring they receive the best experience possible throughout their stay.

You will liaise with the company's supply-chain around the globe to ensure the very best experience for your guest, whatever their needs, and find the best rates and availability in line with customer requirements, make bookings and ensure them a smooth stay.

You will act as a brand ambassador at all times, supporting and mentoring your colleagues.

KEY DUTIES:

• Arrange each guest's check-in promptly
• Monitor and allocate emails within the shared inbox
• Support the team in offering Clients a 'hassle-free' booking process
• Offer exceptional customer service to Clients, Guests, and Suppliers at all times
• Work with Suppliers to resolve any issues that occur during a Guest's reservation
• Additional administrative duties as required
• Maximise all opportunities to develop and nurture new and existing relationships (clients, suppliers, colleagues etc.)
• Follow and support company policies and procedures
• This list is not exhaustive but covers most of what is expected

THE CANDIDATE:

• Highly motivated with a positive 'can do' attitude
• Provide outstanding customer service
• Adaptable to the needs of the business
• Continually seek personal and professional development
• Excellent time management skills
• High attention to detail
• Exceptional communications skills, both verbally and written
• Commercially astute
• Confident with IT to include Microsoft Office products and CRMs

If you have a collaborative work ethic, positive outlook, high levels of motivation and are looking for an exciting new opportunity with a forward thinking modern company then we would love to hear from you.

TO APPLY: Please either apply online, email your CV to or call to speak to Vicky and discuss the role in more detail

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