Customer Care Coordinator for a Luxury Gift Company. Hybrid.
- Recruiter
- Joyce Guiness Limited
- Location
- London
- Salary
- £22k
- Posted
- 01 Jul 2022
- Closes
- 12 Jul 2022
- Ref
- LM
- Job Title
- Customer Services
- Contract Type
- Permanent
- Hours
- Full Time
If you have excellent communication and customer service skills and would like to work for an amazing luxury brand then they would love to hear from you! We are looking for an individual who has a desire and genuine passions for excellent customer service, with the ability to be versatile in your approach to adapt your style for each customer.
You will be the first point of contact for all customer queries, therefore as a brand ambassador for the client it is vital that at every step of the process you ensure customer service is provided at a high standard and that all customers can communicate with ease by acting quickly and consistently. You will be the voice of this esteemed brand and make sure that the customer is at the heart of every conversation.
Monday – Saturday (1 in 4 Saturdays WFH) 8am - 6pm/9am-5.30pm
Duties include but are not limited to:
- Ensure all customer enquiries are dealt with promptly (via telephone, email and online chat)
- Manage the daily Customer Care mailbox, within the companies agreed response time of 24 hours
- Update and maintain customer records ensuring that any agreed actions are logged and that customers are kept regularly informed of the progress of their issue
- Resolve customer complaints to the best of your ability within the parameters of the client directives and scripting
- Consistently deliver optimum levels of quality and service at all times and actively create trust with the customer demonstrating an open and honest approach.
- Liaise with external teams, including IT, Sales and Fulfilment to ensure a smooth customer journey from registration through to the final gift delivery
***Joyce Guiness is one of the most established boutique recruitment agencies in London specialising in secretarial support roles. We cover PA, EA, Team Assistant, Receptionist, Office Manager, Marketing, Event, Hospitality, and temp work across all industry sectors. Joyce Guiness as an agency is unable to respond to the high volume of applications. If you are already registered with Joyce Guiness, please do not hesitate to contact your consultant directly.***
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