Customer Service Administrator
- Recruiter
- Confidential
- Location
- Bicester
- Salary
- 21500.00 - 21501.00 GBP Annual
- Posted
- 30 Jun 2022
- Closes
- 07 Jul 2022
- Job Title
- Administrator
- Industry Sector
- Retail
- Contract Type
- Permanent
- Hours
- Full Time
Customer Service Administrator
Permanent
Location: Bicester
Salary: GBP21,500
Position summary:
In this role you will be required to take notifications over the phone of motor incidents, process claim forms, invoices, and other related documentation. You will also need to organise repairs to our client's vehicles and pursue recoveries of money where other drivers are at fault. This is a varied, busy, office-based position, with lots of correspondence to deal with by e-mail, telephone, and post.
Key responsibilities:
Liaise with all parties relating to a motor incident, as required
Deal with and respond to all correspondence received via post, or email in a timely manner
Deal with general administrative duties relating to specific client requirements, as required
Answer any telephone calls promptly and professionally
Pursue uninsured loss recoveries from negligent third parties as required
Seek advice and guidance if unsure on any aspect of jobTechnical Skills:
Be competent with Microsoft Office suite (specifically word and excel)Education and Qualifications
Educated to GCSE (or equivalent) level (essential)
A-Levels, NVQ Business Admin, I.T or Customer Service (preferred)
Some office experience required
Full training provided
Essential/ Desirable Skills:
An excellent telephone manner
Be able to work as part of a busy team
Be able to provide quality customer care to a variety of individuals
Be reliable and proactive
Be able to use initiative
Be willing to learn and willing to ask questions
Be methodical and conscientious
Be able to multi-taskAdditional details:
Opportunity for further training (NVQs, FIT Award - CII)
Monday - Thursday 8.00am-5.00pm, Friday 00am-4.30pm
Competitive Salary - (dependent on experience)
Benefits: Ford Car Discount Scheme, Travel Insurance, Pension, Medical Insurance, Critical Illness, Group Life
If you are a keen enthusiastic Administrator, please apply we would love to hear from you
Permanent
Location: Bicester
Salary: GBP21,500
Position summary:
In this role you will be required to take notifications over the phone of motor incidents, process claim forms, invoices, and other related documentation. You will also need to organise repairs to our client's vehicles and pursue recoveries of money where other drivers are at fault. This is a varied, busy, office-based position, with lots of correspondence to deal with by e-mail, telephone, and post.
Key responsibilities:
Liaise with all parties relating to a motor incident, as required
Deal with and respond to all correspondence received via post, or email in a timely manner
Deal with general administrative duties relating to specific client requirements, as required
Answer any telephone calls promptly and professionally
Pursue uninsured loss recoveries from negligent third parties as required
Seek advice and guidance if unsure on any aspect of jobTechnical Skills:
Be competent with Microsoft Office suite (specifically word and excel)Education and Qualifications
Educated to GCSE (or equivalent) level (essential)
A-Levels, NVQ Business Admin, I.T or Customer Service (preferred)
Some office experience required
Full training provided
Essential/ Desirable Skills:
An excellent telephone manner
Be able to work as part of a busy team
Be able to provide quality customer care to a variety of individuals
Be reliable and proactive
Be able to use initiative
Be willing to learn and willing to ask questions
Be methodical and conscientious
Be able to multi-taskAdditional details:
Opportunity for further training (NVQs, FIT Award - CII)
Monday - Thursday 8.00am-5.00pm, Friday 00am-4.30pm
Competitive Salary - (dependent on experience)
Benefits: Ford Car Discount Scheme, Travel Insurance, Pension, Medical Insurance, Critical Illness, Group Life
If you are a keen enthusiastic Administrator, please apply we would love to hear from you
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