Customer Service and Admin Support (AO) York

Temporary Customer Service and Admin Support, until 31/3/23, £12 p/h, Mon-Fri, 2 days in office, 3 remote.


Your new company
Working for a nationally recognised government department with offices based in York.

Your new role
Working as a Temporary Customer Service and Admin Support (AO) you will work as part of a team supporting a variety of business areas ensuring that all required outcomes and outputs are achieved. You will need to follow set procedures and exercise some independent judgment in carrying out instructions.

The role will involve speaking to customers on the phone and will also involve the provision of administrative support in other related activities. Your energy, enthusiasm and commitment are as important to us as your background and experience

Job Description

• Customer call handling, conducting security checks, registration and recording the details on the appropriate systems.
• Dealing with internal and external customers and colleagues, in a professional manner.
• Processing claims or applications for our payment schemes which will include using computer systems and IT such as MS Teams, Outlook, Excel, and Microsoft Word.
• Reading and following policy and guidance and applying it to a process, or giving information to customers by phone, letter, and e-mail.
• Capturing high quality information given by customers and checking existing information.
• Carrying out tasks in a timely manner, aiming to reach agency targets with attention to detail including responding to e-mails in a timely and professional way.
• Participating in team meetings.
• The role will vary according to business demand at different times for specific tasks and therefore the individual will be expected to demonstrate flexibility and may be required to work in different priority business areas from system processing to direct customer contact.

What you'll need to succeed

• Willingness to work across a range of different business areas and schemes across the wider organisation
• An enthusiastic attitude towards customer service.
• Written and oral communication skills with the ability to tailor messages for the audience.
• Ability to listen actively and respond to feedback.
• Organisational skills and ability to manage your own workload.
• Familiarity with the use of basic Microsoft packages including Outlook, Word, Excel.
• Being a team player.
• Attention to detail.

What you'll get in return
Flexible working options available, you will be required to 2 out of 5 days in the office, so 2 days per working week in office based (40%) with the remaining 3 days you will be based remotely. This is a temporary role to start ASAP up until 31/3/23 , with a possible extension.

Working Pattern: Monday to Friday between 08-17, 37 hours per week. A blended approach to working is currently employed, 2 days in the office minimum with 3 days working remotely. The working rate for the position is £12 per hour.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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