Customer Service Manager
- Recruiter
- Confidential
- Location
- Camberley
- Salary
- 45000.00 - 60000.00 GBP Annual
- Posted
- 10 May 2022
- Closes
- 29 May 2022
- Job Title
- Customer Services
- Industry Sector
- Retail
- Contract Type
- Permanent
- Hours
- Full Time
Responsibilities include - Lead and develop the Customer Service function within the UK. Focus on building capabilities to optimise customer fulfilment and ensure company products are delivered on time in full. Work closely with our Retail Partners to align supply chain priorities and service expectations.Build strong internal relationships with key stakeholders to ensure a "frictionless" interface.
Client Details
Customer Service Manager, Camberley: Market leading company (in their sector) outside North America, producing high quality products. Their ambition is for them to grow their brands, their company and for their people to flourish.
Modern offices in a central location close to roads and public transport.
Good range of benefits including hybrid work pattern (3 days in the office)
Description
Customer Service Manager, Camberley:
The main tasks are to manage and develop the current team members and to build strong internal relationships with key stake holders.
Management and active support of a 10(+) customer service team as well as supporting individual development.
Foster strong working relationships with customers to develop and understanding of their business strategies and operational priorities.
Active cross-departmental cooperation with sales, field service, planning and logistics.
Work closely with the Sales function to continually align our customer requirements to achieve a strong supply chain performance.
Ensure that our customer receive the stock they require to be delivered and managed in the most efficient way.
Liaise with marketing and sales to analyse retailer feedback and develop tools and approach for improved customer experience.
Collect, analyse, and interpret customer interactions data to identify requirements and information useful in optimising customer experience.
Improvement and adaptation of existing processes as well as the co-design of work flow processes (EDI), including the development of scorecards used with the customer to accurately measure our performance.
Project management and regular creation of various reports and key figures (KPI's) for the management team.
Profile
Customer Service Manager, Camberley:
Given that the main tasks are to manage and develop the current team members and to build strong internal relationships with key stake holders. People development and internal stakeholder relationship building needs to be your strengths. Of all the responsibilities on the job spec, these two areas of the most important, it needs to be your strong point and your passion.
Additionally you need to have good B2B and B2C customer service experience, ideally dealing with large retailers. Strong systems and ability to learn systems quickly is also required.
Job Offer
Salary of GBP45,000 - GBP60,000 (some flex available) and some good benefits
Client Details
Customer Service Manager, Camberley: Market leading company (in their sector) outside North America, producing high quality products. Their ambition is for them to grow their brands, their company and for their people to flourish.
Modern offices in a central location close to roads and public transport.
Good range of benefits including hybrid work pattern (3 days in the office)
Description
Customer Service Manager, Camberley:
The main tasks are to manage and develop the current team members and to build strong internal relationships with key stake holders.
Management and active support of a 10(+) customer service team as well as supporting individual development.
Foster strong working relationships with customers to develop and understanding of their business strategies and operational priorities.
Active cross-departmental cooperation with sales, field service, planning and logistics.
Work closely with the Sales function to continually align our customer requirements to achieve a strong supply chain performance.
Ensure that our customer receive the stock they require to be delivered and managed in the most efficient way.
Liaise with marketing and sales to analyse retailer feedback and develop tools and approach for improved customer experience.
Collect, analyse, and interpret customer interactions data to identify requirements and information useful in optimising customer experience.
Improvement and adaptation of existing processes as well as the co-design of work flow processes (EDI), including the development of scorecards used with the customer to accurately measure our performance.
Project management and regular creation of various reports and key figures (KPI's) for the management team.
Profile
Customer Service Manager, Camberley:
Given that the main tasks are to manage and develop the current team members and to build strong internal relationships with key stake holders. People development and internal stakeholder relationship building needs to be your strengths. Of all the responsibilities on the job spec, these two areas of the most important, it needs to be your strong point and your passion.
Additionally you need to have good B2B and B2C customer service experience, ideally dealing with large retailers. Strong systems and ability to learn systems quickly is also required.
Job Offer
Salary of GBP45,000 - GBP60,000 (some flex available) and some good benefits
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