Head of Client Services

Head of Client Services

Ross on Wye

Up to GBP45,000 + bonus + benefits

A new opportunity has become available for a Head of Client Services to join a leading UK provider of finance and software solutions.

As the Head of Client Services you will be responsible for managing and developing the customer service/onboarding team, by providing strategic and visionary leadership, resulting in increased sales and robust client relationships.

The Head of Client Services position would suit someone with a background in finance and/or commercial lending. It would be ideal if you have experience in this type of role, or are looking to take the next step in your career.

Responsibilities:

Manage the Client Services team to deliver a first-class proactive service to customers
Develop the teams in a way that ensures retention targets are achieved, improve customer satisfaction, and maximise efficiencies
Build and develop strong and positive inter-departmental communication lines to help achieve the above
Onboard new clients and develop working relationships
Coaching and supporting team members to help them meet company goals

Skills/ Experience:

Head of Client Services/ Finance/ back-office solutions experience
On boarding experience
Ability to lead and develop a team of sales representatives/customer care specialists
Experience generating sales/service reports for clients and senior management
Coaching skills

GB Sales are your specialist recruiters in Sales and Customer Service.

We hire across a vast range of roles including Sales, Customer Service, and Business Development.

We manage Sales jobs in Gloucestershire and the Southwest including Bristol, Swindon, Cirencester, Oxford, Reading, Birmingham and South Wales.

Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients