Scheduling Administrator Supervisor

Do you have a passion for delivering excellent service?

I am working with one of the leading businesses in Stoke-on-Trent. They are looking for someone with equally fantastic customer service skills!

We are looking to hire a Scheduling Administrator Supervisor to book installations for our new team of in-house technicians based across the UK. The role is highly Customer Service focussed and will involve a high level of diary management. You will be working within the Sales Administration Team to provide first-class service to new and existing customers.

Key Responsibilities:

• Supervision of the area Deployment centre and management of the Administrator team.
• Provide help and support to all colleagues and customers both internally and externally.
• Ensure the efficient running of the network scheduling system by manually intervening where required and maintaining effective communication with external customers, Technicians and the Deployment Centre Administrators.
• Provide operational information and feedback to relevant management teams.
• Liaise closely through clear and timely communication with external customers, technicians and field management.
• Assist with controlling and replenishing the consumable stocks for the relevant area.
• Ensure Health and Safety processes are adhered to on all occasions.
• Any other ad-hoc duties requested or advised by the Deployment Centre Supervisor or Area Service Manager.

Key Experience:

• Diary management experience
• Route or despatch planning experience
• Excellent communication skills
• Ability to work on own initiative and as part of a team
• Good working knowledge of Microsoft Office

The benefits of this role include:

• Great training program
• Monday-Friday 8.30 am-5 pm and one-half Saturday-9am-1 pm in every 4.
• Fantastic starting salary- GBP26,700-GBP28,000
• Amazing team environment
• Free parking on-site/also accessible by public transport
• 33 days Holidays

The ideal candidate will be enthusiastic, eager to learn, and have some experience in a customer service role. Office experience is not essential as training will be provided.

If this sounds like something that could be of interest to you, get in contact now so as not to miss out!