Reception Manager
- Recruiter
- Front of House Recruitment
- Location
- London
- Salary
- £37k - 40k per year + bonus & AMAZING benefits
- Posted
- 09 May 2022
- Closes
- 06 Jun 2022
- Ref
- 201124/12
- Contact
- Front Recruitment
- Job Title
- Customer Services
- Industry Sector
- Banking / Finance, Legal
- Contract Type
- Permanent
- Hours
- Full Time
Reception Manager
Reception Manager needed to manage Financial Services reception team in London - City area. ESSENTIAL EXPERIENCE - You would need to have managed a team of receptionists in a corporate company - and they would need to have covered room booking on the client floor (unfortunately our client will not look at managers who haven't managed room booking) This role will have an excellent selection of benefits and be supervising a team of 6 client suite receptionists, covering switchboard, meeting room booking reservations, front of house with liaison with the catering or hospitality team. It is also a hands-on role, taking the lead with the VIP clients with providing reception services.
AMAZING BENEFITS working for one of the BEST companies globally
Reception Manager Duties for a client-suite & reservations team
- Ensure all Reception areas are covered with staff within agreed SLA targets for dealing with internal and external guests.
- Co-ordinate shift cover where required, using agreed levels of staff
- To lead the Reception Team in their daily tasks.
- Ensure that all staff understands current policies and procedures to ensure quality of service and ownership of task.
- Ensure that staffs are committed to their job roles to provide a consistently high quality service.
- To assist with the development of company and self to ensure continuous pro-active progression.
- To assist in maintaining a annual training plan and action.
- To assist with the completion of the annual training and evaluation report to the company standard
- Motivate and mentor the team – bringing out the best in their customer service standards of excellence
- Manage conference rooms and ensure liaison with all providers is up to the required standard
- Monitor conference room support and produce exception reports
- Suggest and implement service level improvements
- Communicate with host areas when visitors arrive.
- To refer guest to Hosts as appropriate
- Laisse with Hosts any internal or external visitors that require escorting throughout the building
- Be polite and assist visitors.
- Deal with client requests on greeting and notification of guests.
- Assisting Security Officers to ensure all Security policies are met.
- Build a professional relationship with Security Officers.
- Liaising with room bookings & hospitality areas for changes to meeting locations and guests lists.
- Ensure you have correct and up to date telephone numbers and locations for all Client contacts.
- To cover other reception desks within the campus if required.
Search "Receptionist Needed" for more information on our jobs
CANDIDATES: PLEASE DO NOT COLD-CALL OUR OFFICE - Unfortunately we simply aren't able to take any calls unless the candidate has been asked to call us specifically. We simply don't have the personnel to assist with cold-calls.
We would love to get back to everyone however due the sheer volume of applications we will only be able to reply if we feel we can successfully place you in one of our corporate roles. Thank you so much for understanding. We will do our best with your application and thank you!
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