Front of House Corporate Receptionist

Our client is a global professional services firm, looking to recruit a permanent Front of House Corporate Receptionist to work at their London City office.  (Our client’s reception desk is covered by shifts Monday to Friday alternative weeks of either 8am to 5pm or 9am to 6pm.)   

Working in a team of 2 Front of House Corporate Receptionists, your duties will include:

• Meeting and greeting clients/visitors in a professional, friendly, and welcoming manner.  Offering to take their coat and/or bag and store these items in reception’s cloak cupboard, showing visitors to the waiting area or the appropriate meeting room and notifying the relevant staff member or EA, of their guest’s arrival
• Answering the phone, directing calls, emailing messages to staff
• Checking the company’s voicemail each morning, to ensure any messages to the company’s main office telephone number, have been taken and are actioned, as appropriate
• Booking meeting rooms via the company’s meeting room booking system
• Ensuring the meeting rooms are prepared and ready, to a very high standard before each meeting with all the necessary equipment needed (AV equipment, notepads, pens and flip charts and projectors)
• Conducting a floor check of the meeting rooms every morning to ensure they are spotless, all floor boxes are closed, and pens and note pads have been replenished. Conducting follow up checks on the meeting rooms throughout the day, to ensure rooms remain tidy, and providing clean flip charts/ projectors if needed
• Clearing/tidying the meeting rooms at the end of each meeting, in a timely manner
• Ensuring any double bookings or conflicts are avoided, and any issues for example the correct room size, lunch requests etc. are dealt with in a timely manner.
• Ensuring the Reception area is tidy and presentable at all times
• Log any issues in the reception area or in the meeting rooms with Facilities
• Managing Reception’s inbox and responding to requests from staff members in a timely manner
• Ensure all staff members and contractors to the office are following all post COVID-19 security measures
• Ensuring all staff who arrive to the office have booked a desk
• Checking in staff members as they arrive to the office and taking their temperature
• Contacting any staff that have booked a desk but not arrived by 12pm that day to see if their desk is still required
• Issuing and record any temporary staff passes and send reminders for their return
• Update the contractor visits Excel spreadsheet
• Be flexible and ready to undertake new duties as and when required by responding to the needs of the office and individuals
• Ordering tea, coffee, water and office stationery and checking all invoices are correct
• Ordering couriers, notifying staff of deliveries to the office, collecting the mail form the building’s mail room and distributing it to staff, ensuring all outgoing mail is collected by 4pm
• Ordering taxis
• Liaising with the Building’s Ground Floor Reception team to notify them of expected visitors
• Print daily desk report for the cleaners before end of shift
• Performing Fire Warden duties

Salary is £26,000 - £28,000 + fantastic benefits package and 25 days holiday.

 The successful candidate for this role will:

•  Have previous Receptionist experience
• Have excellent customer service, communication, and interpersonal skills
• Have a calm, confident and positive personality with a team player approach
• Have excellent attention to detail
• Have strong organisational skills, with the ability to take ownership of tasks and see them through from start to finish
• Have good problem-solving skills and be able to use their initiative
• Have good IT skills - Word, PowerPoint, Excel, and Outlook