Lab Technician but want Office based Customer Service role?

Have you got a degree in Biochemistry or have previously worked as a lab technician but now want an office role?

I am delighted to be working exclusively with a returning client of mine in Teddington, with their latest recruitment needs.

Your role will include:

• Communicating with customers by telephone, email and Service Cloud.
• To ensure that the agreed promised delivery dates to customers are maintained and that changes are relayed to the customer prior to the delivery date with notes maintained on internal systems to ensure communication lines and history
• To provide help and provide advice to customers regarding their orders and ensure On Time In Full (OTIF) delivery targets are met and customers informed of any delays in advance
• Run end of day check reports on systems to ensure that all incoming orders and orders created have been processed to released status and resolve any problem orders
• Communicate closely with field sales personnel to ensure they are kept in the loop with matters arising regarding their customers and to provide customer feedback

Ideal candidate will have:

• Excellent customer service skills
• Intermediate MS skills, notably Word and Excel
• Candidates must have previous experience (either educational or employment) with Cell Biology

Salary circa GBP24,000 - GBP28,000 depending on experience, free parking, 25 days annual leave and more!

37.5 hours a week, Monday to Friday