Customer Service / Sales Coordinator

Customer Service / Sales Coordinator - Self Storage - £18k to £22k - Grays

A succesful and expanding Self-Storage company is looking for a new member of the team to support the manager in the sales and coordination of the self-storage units, being the main customer and potential customer point of contact. They are a friendly team and want someone who is outgoing, will enjoy being the focal point to its customers and potential customers, has good communication skills and also be able to work on their own as well as being a part of a team.

SALARY ETC:

• £18k to £22k, depedning on experience + benefits
• Permanent, full-time
• 8am to 5pm, Monday to Friday
• Grays, West Thurrock (will need to drive due to the location and ample parking available)
• Start: asap

REQUIREMENTS:

• Experience of customer service required, with an outgoing, professional and bubbly personality.
• Experience, or happy and confident in dealing with customers on a face-to-face basis, as well as over the telephone.
• Good computer skills 
• Need to be self motivated 
• Good standard of English (both written and spoken)
• Happy to, and a desire to, oversee the whole customer journey, from inital enquiry through to completion and maintaining a good professional relation with the customer (training will be provided, where needed).

DUTIES TO INCLUDE:

• To reply to customer and potential customer enquiries on the self-storage units and terms etc.
• To provide a face-to-face, telephone and digital presence to existing and new customers
• To show customers the units and show them different storage solutions and options.
• Set up new customer accounts and units, including; ID requirements, account payments and records, contracts and paperwork.
• To maintain customer accounts, which will include ensuring all documentation is kept up to date and payments are made, chassing any missed payments or new documentation needs are obtained and kept on file.
• Send out invoices and updates / paperwork to customers, keeping accurate records.
• Raising any problems or concerns on customer accounts with the Manager
• To have a hands-on approach, overseeing the whole service and customer journey.