Front Office Manager

Role: Front Office Manager

Located in 30 acres of stunning grounds, this 19th century baronial mansion of Ardoe House Hotel & Spa is the perfect destination for business or leisure. Recently refurbished, this stunning property features 120 stylish bedrooms. An excellent destination for conferences, weddings and other social gatherings with six event suites and the ability to accommodate up to 600 guests.

You will be responsible for the following tasks;

To be fully conversant in all Reception duties to assist when required
To ensure all tasks are being carried out and checklists are completed by the reception and nights team on all shifts
To handle and resolve all guest complaints
To manage the reception and nights team to ensure a smooth running of the front office department on all shifts.
To be fully aware of the hotel cash handling and credit procedures and to report any discrepancies to the Hotel Manager immediately
To take reservations
To assess staffing levels and follow the recruitment process for the front office department
To complete a front office department rota on a weekly basis to ensure sufficient cover for the hotel business and operations whilst also ensuring payroll costs remain in line with budget
To monitor and manage employee absences within the front office department, ensuring all absences are accurately recorded
To attend daily and weekly operations meetings to ensure Front Office department is represented, preparing the required documents for these meetings and communicating the information given at these meetings to the reception team and nights team
Ensure the achievement of budgeted profitability and occupancy for front office department
Control expenditure and costs within the department
To develop and train new and existing staff on any new hotel standards and procedures and to ensure all staff are fully trained in all front office proceduresRequirements
Experience within a similar role
Ability to manage workflow/business priorities
Ability to provide exceptional guest experience
Flexibility with shifts with ability to work evenings/weekends
Positive & welcoming attitude with excellent communication skills
Previous experience within the hotel industry
Knowledge of Guestline PMS is desirableBenefits

Pension Scheme
Discounted Hotel Stays
Discounted Food and Beverage
Industry led training through
Health Scheme
Free Gym & Leisure Club Membership
Birthday off
Employee of the month programme
Long service recognition scheme
Complimentary overnight stay within probationary period
Free use of leisure club facilities
Onsite parkingINDFS