Front Office Manager

Are you an experienced Front Office Manager looking for an exciting new challenge?
Our client, a fantastic, global hotel chain are looking for a Front Office Manager to join their team in Swindon.

Job Description
• Ensures adherence to all credit policies and procedures to reduce bad debts and rebates.
• Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.
• Ensures uniforms are properly inventoried and maintained.
• Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
• Ensures staff are trained to comprehend and utilize night audit procedures and reports.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Effectively investigates, reports and follows-up on associate and guest accidents.
• Ensures all members of Front Office understand and comply with loss prevention policies to prevent accidents and control costs.
• Communicates and executes departmental and hotel emergency procedures and ensures Front Office staff are trained in safety procedures.
• If applicable, manages and oversees the hotel lost and found procedures.
• Interfaces with the hotel parking/garage vendor and offers assistance handling guest inquiries and incidents.

Experience:
• Previous experience working within a Front Office or similar environment preferred
Skills and Knowledge
• Strong Communication skills (verbal, listening, writing)
• Innovative
• Pro-active and reliable
• Able to work alone and within a team
• Experience of a front desk system
• * PROFILE - Customer Focus, Teamwork, Developing People

Education or Certification
• Good level of English essential
• HND/Degree in hospitality related programme

We look forward to receiving your application