Customer Service and Administrator Estimating

Administrator - Estimating - Salary GBP21-23k depending on experience + up to GBP500 per month OTE

Witham, Essex
9am-5.30pm with 30 mins for lunch break

Who are ESG?
ESG Group Ltd is the UK's leading independent glass processor, providing superior quality tailor made glass, exceptional service and product innovation. Our architectural glass can be found in most of UK's busiest airports and train stations, as well as in Europe's tallest and most striking buildings.

Having recently combined 3 factories so we are all under one roof and pride ourselves on having the latest technology as well as innovation and exceptional customer service, which keeps us one step ahead of our competitors.

At ESG, we adhere to the principle of fulfilling our clients' needs and always operating with the goal of making our customers' experience as straightforward and uncomplicated as possible.

The Team

Part of a small team you will be a self motivated part of the Customer Service team, but who focuses on Estimating. You will have a commercial mindset and will use your numerical and attention to detail skills along with your flair for customer service.

Job purpose

The key purpose of the role is to check quotations, confidently reading dimensions from technical drawings with a keen eye for detail. Calling customer to follow up quotes, dealing with any issues and encouraging them to place their order.

You will make an agreed number of calls per day to decision makers to get answers on submitted quotations to able forecasting. Working on a KPI set at 95% quote return within a 4-hour turn-around. Working in a customer orientated industry with a positive 'can do' attitude. To assist and help the team with general administrative duties and generate new sales.

You will support other teams to check and enter over 50 estimations/quotes a day, prioritising based on customer needs and requirements.

What you'll be doing...

Person

We're looking for someone with

Excellent attention to detail

Ability to work with minimal supervision.

Confident with technical information (or confidence to learn)

Excellent communication skills both verbal and written with the ability to build relationships quickly and effectively

Self motivated

Target orientated

Ability to work under pressure

Computer Literate (Excel/Word)

Ability to learn and absorb information

Confident and resilient to question discrepancies on quotes, including information and price.

Able to communicate effectively, both orally and in writing, with colleagues and customers

Flexibility on tasks to be completed based on the needs of the business at that time

Competitive Salary

Pension contribution of 3%

Equal opportunities in Employment

As an applicant, you can be assured that ESG will take positive steps to ensure:

?? Job descriptions relate to the particular job, define the qualifications, experience and other skills required in the role, and only include the necessary objective criteria for the satisfactory performance of the job.

?? All applicants are treated equally and fairly throughout the recruitment and selection process and are given an outcome, no matter what it is.

?? All decisions are made in line with ESG's equal opportunities and recruitment and selection decisions, are made on merit - in line with the job and skills requirements set for the vacancy.

?? All interviewees will be given feedback within a week of the role being appointed.

And when you become employed, we aim to ensure:

?? A fair, transparent and equal chance in learning and development and terms and conditions of service.

?? A working environment that is free from discrimination, bullying, harassment and victimisation and where all complaints are promptly investigated and dealt with.

?? A working environment where a person's identity and culture is valued and respected