Assistant Client Services Manager

Closing Date: 08/12/2021

Want to be part of the biggest celebration of sport and culture in 2022?

Birmingham 2022 is looking for an Assistant Client Services Manager. The Assistant Client Services Manager will be responsible for supporting the quantifying, capturing and agreeing the transport requirements for all Client Groups; and supporting the development and communication of service information to relevant clients. This key role will have a strong interface with Birmingham 2022 client representatives and the Birmingham 2022 Transport departments.

This role will ensure that the Transport Client Services programme is adequately resourced with suitably qualified and experienced personnel to deliver a successful Games and will motivate, develop and support relevant staff according to the Birmingham 2022 Workforce strategy and associated policies and procedures.

The Assistant Client Services Manager will contribute to the collation and documentation of specific Client Services information for the Transfer of Games Knowledge required by the Commonwealth Games Federation and as defined in Games Manuals.

Responsibilities

Assist the System Managers in establishing the transport requirements for all client groups using fleet, bus or public transport.
Assist in developing and gaining approval for all transport Service Level Agreements (SLAs) for each client.
Assist supporting the determination of the types and numbers of vehicles needed to meet all agreed client requirements and the efficient and sustainable development of transport.
Assist the Client Services Manager in communicating the transport service to the client groups during the planning phase by coordinating transport information collection and presentations for client meetings, e.g. Commonwealth Games Federation Coordination Commission meetings, Commonwealth Games Association visits etc.
Assist with the design and delivery of Games Time client information requirements.
Manage the client transport information desks and coordinators at non-competition venues.
Assist with the planning of bus, fleet and venue transport operations and other activities such as operational planning, venue planning, contingency planning etc.
Help populate Programme Status Reports, Risk and Issue management and maintain actions and assumptions registers for transport client services.
Effectively contribute to the collation and documentation of specific Transport & Bus System information for the Transfer of Games Knowledge required by the Commonwealth Games Federation and as defined in Games Manuals.

Skills and Experience

Essential

Ability to build relationships with client representatives and influence decisions and processes.
Ability to understand Games Family transport client needs and communicate requirements to the Transport Functional Area.
Ability to develop transport information in formats suitable for transport clients.
Strong communicator, verbally, written and in preparing diagrams / flow charts.
Experienced in preparing reports and written communication.
Customer service approach.
Ability to manage multiple projects.

Why You Should Work for The Games

Joining the Games team will provide you with a unique once in a lifetime opportunity to gain new skills and make new connections. After the Games, we will assist you with finding new opportunities via our outplacement programme, designed to support you in the next chapter of your career.

Start date: January 2022

Contract: Fixed-term contract until August 2022

Location: One Brindley Place, Birmingham (full time office-based)

Salary: circa GBP27,500 per annum

This position is subject to a Basic criminal record check from the Disclosure and Barring Service.

Birmingham 2022 is an equal opportunities organisation and Disability Confident employer and we encourage applications from all backgrounds and communities. We have received the Leaders in Diversity award through the National Centre for Diversity. The principles "FREDIE" (Fairness - Respect - Equality - Diversity - Inclusion and Engagement) support our aim of delivering a truly inclusive and accessible games.

As part of our commitment as a Disability Confident employer, we offer a guaranteed interview to anyone with a disability whose application meets the minimum criteria for the post. If you wish for your application to be considered under the Disability Confident scheme, please submit a completed form with your application, which can be found on the Birmingham 2022 jobs site under the current vacancies drop down.

To apply for this role please follow the link and complete the application attaching a single document containing your CV and Covering Letter. Please also submit your disability confident/ reasonable adjustments form (if required).

On occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. We would therefore advise that you submit your completed application as soon as possible.

We take your data privacy seriously. Before sending your application please review our applicant privacy notice which explains how we use your personal data. This can be found on the Birmingham 2022 jobs site under the current vacancies drop down.

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