Junior Desktop support IT

Junior Desktop IT Support  – Manchester City based 

Salary £18,000 starting  excellent career progression 

Leading City finance advisory / Investment bank are looking for a Junior Desktop support analyst to join their friendly and dedicated IT team. Great culture, a company where people stay for many years due to the friendly and professional work environment. This is a new role where the right candidate can really add value and learn with support and training given as they develop, so excellent long term career prospects. A fast paced, dynamic and corporate environment which would suit a confident person with excellent communication skills, a calm and logical manner and someone who enjoys building relationships with people as this is a face-to-face role. Previous Helpdesk experience in a similar role in a corporate environment would be a great advantage.

Job outline

• Provide 1st line support for the business for PC Hardware and Software and mobile device queries.
• Set up, install, configure and deploy new IT equipment
• Set up AV/projector rooms for internal and client meeting requests
• Perform any computer/desk moves where required.
• Promote the helpdesk as the primary contact point between the IT department and the user community

• Ensure IT Support calls are being resolved in an efficient and effective manner
• Responsible for documentation of work

Experience required:

• Experience in first line client-facing IT Support
• Working knowledge of Microsoft Office (365) applications
• Basic Knowledge of Ricoh MFD Printers
• Knowledge of Smart Phone technology (Samsung/IPhone)
• Desktop operating systems experience (Windows 10). Basic knowledge of servers and Active Directory would be a useful but not essential
• Knowledge of web browsers (Internet Explorer, Microsoft Edge, Firefox, Google Chrome and Safari)
• Intelligent, quick logical mind. Ability to analyse and troubleshoot a problem arriving at a logical solution