High Calibre Receptionist & Concierge

Recruiter
Clermont Group
Location
London (Greater)
Salary
28,000
Posted
01 Nov 2021
Closes
29 Nov 2021
Job Title
Concierge
Industry Sector
Insurance
Contract Type
Permanent
Hours
Full Time
  • Welcoming guests when entering the executive lounge, using forge/Bluepoint as the visitor management system and an integrated iPad, providing the highest levels of customer service to guests and creating memorable experiences.
  • Liaising with ground floor reception for arrivals, greeting at the lift
  • Ensuring the front hall is never left unattended
  • To be the first point of contact for tenants and guests
  • An arrivals list to be created every evening shift with specific emphasis on VIP visitors. 
  • Ensure guests are pre-registered with the ground floor to enhance security and promoting the importance of this within the office
  • To work with facilities to input new ideas and initiatives to enhance the customer journey
  • Switchboard services
  • Managing cloakroom
  • Providing tea, coffee, water to arrivals waiting
  • Escorting visitors to meeting rooms
  • Meeting room management and meeting room set up
  • Setting up audio visual equipment in meeting rooms
  • Ensuring the kitchen is kept fully equipped
  • To manage all calls and emails to the concierge desk
  • Taking ownership of every request and seeing in through until completion
  • Managing ad-hoc requests such as transportation bookings, restaurant bookings, theatre, dry-cleaning requests, and various others.
  • Refer any significant lifestyle requests to head office to assist, keeping the visitor updated and informed.
  • Having a thorough knowledge of the local area and building relationships with local businesses
  • Keeping a comprehensive concierge manual and providing regular recommendations
  • Creating memorable personalisation at every opportunity
  • Communicating clearly with other teams
  • Ensuring added extras are available such as an amenity kit, chargers, shoeshine to name a few
  • Provide a monthly newsletter of London events, new openings, and places of interest

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