Customer Service Coordinator - Commercial

Emplas Windows Systems Ltd is a family run business established for over 40 years supplying trade and commercial, premium windows, doors and conservatories. We are a hard-working team who work to our values of integrity, teamwork, determination, excellence and pride, to achieve our purpose of improving Britain's homes. We are fully operational and experiencing encouraging increase in volumes. Our site is fully COVID-19 secure.

We are looking for a keen, flexible and organised Coordinator to join our busy Commercial team.

What you'll be doing:

* Ensuring the effective and efficient coordination of commerical product supply to all commercial accounts

* Produce and send fitters packs/relevant information with frame deliveries

* Administer all paperwork related to commercial contracts and ensure schedules are updated as necssary

* Deal with any queries from site/client throughout the whole contract in conjunction with the Contracts Manager

* Support with Commerical After Sales enquiries from initial contact through to completion

* Organising service engineers diary and paperwork

* Recording all relevant information using the appropriate systems

* Liaising with other departments to resolve customer issues/queries

* Based at our site in Wellingborough

You will have:

* At least 1 years experience within a customer service/client facing role, ideally in a manufacturing/construction environment

* Some project management experience would be an advantage, although not essential

* Excellent communication skills - both written and verbal

* Confidence using the telephone and have natural rapport with customers & clients

* Excellent organisational and planning skills

* Ability to effectively handle multiple tasks in a fast paced environment

Salary: GBP21,000 per annum, plus quarterly bonus

Working hours: Monday - Friday, 9:00am - 5:00pm

Benefits:

* Career progression and personal development

* Quarterly Team based bonus

* Recognition Awards

* Access to Instant Discounts Portal

* Length of Service Rewards

* Employee Assistance Programme: 24/7 helpline & face to face counselling

* Workplace Pension

* Social Events

Thank you for your interest in working for Emplas. If you feel you have the required experience for this role please send your CV with a short note explaining your most relevant experience and we will be in touch.

Unfortunately, we cannot provide visa sponsorship at this time. All applications must have the right to work in the UK to be considered.

Strictly no agencies and any CVs submitted will be considered by us to be a "free gift", leaving us liable for no fees whatsoever should we choose to contact the candidate directly and engage the candidate's services