Service Administrator

About us:

Capitol Foods have been a registered company since 2003 and contrary to what our name might suggest, we are in the business of beverages. Coffee, tea, hot chocolate, - we've got it covered. We offer a selection of drinks brands as well as and .

We have partnered up with world class coffee equipment manufacturers to offer our customers a choice of cutting-edge coffee machines from traditional espresso machines to bean-to-cup machines plus the knowledge and expertise to deliver the best service to our customers.

Having worked closely with for many years, in 2018 we were delighted to become part of the Tchibo group. In doing so, we have gained access to new brands and product ranges through closer associations with Matthew Algie and Espresso Warehouse who are also part of the wider Tchibo family.

We operate through a small team of dedicated staff based locally in both Northern Ireland and the Republic of Ireland which allows us to look after our customers across the Island. Our customers span a range of sectors including convenience, hospitality and contract catering.

To work with us is to join our European Family Business and help us continue to achieve excellence in all we do. Sounds good? Read on!

Position: Service Administrator

Location: Lisburn, Head Office

Job Type: Full time, Permanent

Salary: Up to GBP20,000

Benefits: 22 days annual leave plus recognised public holidays, private pension, employee assistance programme, staff discounts and more!

Purpose of Role:

An exciting new opportunity has arisen within Capitol Foods to apply for the position of Service Administrator on a full-time, permanent basis. In your new role, you will deliver high quality administrative support to our Technical Services function, facilitating a smooth experience for our Field Service Engineers and customers across Ireland.

In your new role, your key responsibilities will be:

To carefully maintain all customer data and service records in the company database system
Maintain accurate data on all equipment owned by the Company, as opposed to equipment purchased by the customer, and establishing readily available access to this information, as and when required
Take incoming customer service request calls
Efficiently deal with customer calls by informing the relevant Service Engineer of the problem to attend
Sign off the successful completion of Service Engineer tasks
Maintain records of the work done by customer / engineer etc
Monitor new account equipment orders, installation times etc
Order parts etc., as required and authorized by your Line Manager and helping to establish and control an inventory of parts
In conjunction with the Office Manager and Credit Controller, ensuring that annual Service Contracts / Customer callouts are invoiced and paid for before any further service work is conducted on the customer's equipmentExperience

To be considered for this opportunity it is essential that you have a relevant experience in a fast-paced administrative role, ideally in a technical service or facilities management type environment. You'll be comfortable and competent in working with data across different systems, with excellent attention to detail and ability to prioritise changing tasks. You'll be both responsive and proactive in your day-to-day role, and you'll have a passion for delivering customer service.

Personal Attributes

Forward looking with a holistic approach
Ability to work under pressure to meet deadlines
Ability to work independently and as part of a team
Highly motivated, enthusiastic and committed to the highest standards
A strong work ethic
Intuitive
Solutions drivenApplication

If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and we'll be in touch as soon as we can.

Thanks, from the Foods

Equal Opportunities:

We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).

You may have experience of the following: administrator, administration, engineer support, customer support, customer administrator, systems database, facilities management, scheduler, planner, planning, engineer support, field service support, service administrator, field administration