CCW Hospitality Client Services Manager

Closing date: 01/11/2021

Want to be part of the celebration of sport and culture in 2022?

Do you want to be part of the largest event ever in the West Midlands?

Birmingham 2022 is looking for a CCW Client Services Manager to join our friendly Catering Cleaning and Waste team. The right candidate will have excellent communication skills, be able to manage clients confidently and will ensure the smooth running of our Hospitality Programme.

The role will involve working across defined competition venues to deliver hospitality to the Sponsors, Commercial Clients and key stakeholder groups, who are an intrinsic part of the Games. The initial phase of this role will involve the development of the client services approach, followed by supporting the sales teams with responses to clients and then the subsequent fulfilment of the hospitality packages. The final phase will be operational and will involve the implementation and site supervision of the Client Services programme across the hospitality venues.

Come and join a once in a life time opportunity to make your contribution to the Birmingham Common Wealth Games, Click apply to register your interest today!

Responsibilities:

Support the Lead Hospitality Manager with the development of client services approach for the Hospitality Programme per venue & location
Support the Lead Hospitality Manager on the project planning of the client services milestones and timeline for the Hospitality Programme
Co-ordinate and respond to client and sponsor queries
Support the sales team/agents with enquiries and responses, where applicable
Co-ordinate the reporting on enquiries and responses on a weekly basis to the Lead Hospitality Manager
Support on payments and invoicing where required
Create and manage production of client services materials including location maps, menus, signage and badging
Manage the fulfilment process
Manage the guest dietary and accessible needs requirement
Take on the unique opportunity of a Games Time role

This list is not exhaustive and changes to the role may be negotiated during the planning and delivery phases of the Games by the line manager. Please see the job description for a more detailed list of responsibilities

Skills and experience

Essential

Experience working in Hospitality client services management for large scale events
Experience in a client services role in a Hospitality environment
Knowledge of Hospitality Sales and Operations
Excellent communication, problem solving and organisational skills
Skilled in the use of Microsoft 365 Office suite of programmes including Excel spreadsheet and database management
Attention to detail and a strong customer service focus required

Desirable

Diploma/degree in Hospitality or Food technology or related area
Dynamic, self-motivated and innovative
Excellent interpersonal, oral and written skills

Why You Should Work For The Games

Joining the Games team will provide you with a unique once in a lifetime opportunity to gain new skills and make new connections. During the Games you may take on a Games time role where you'll support any of our 14 venues. After the Games, we will assist you with finding new opportunities via our outplacement programme, designed to support you in the next chapter of your career.

Start date: ASAP

Location: One Brindley Place, Birmingham (full time office-based)

This position is subject to a Basic criminal record check from the Disclosure and Barring Service.

Birmingham 2022 is an equal opportunities organisation and Disability Confident employer and we encourage applications from all backgrounds and communities. We have received the Leaders in Diversity award through the National Centre for Diversity. The principles "FREDIE" (Fairness - Respect - Equality - Diversity - Inclusion and Engagement) support our aim of delivering a truly inclusive and accessible games.

As part of our commitment as a Disability Confident employer, we offer a guaranteed interview to anyone with a disability whose application meets the minimum criteria for the post. If you wish for your application to be considered under the Disability Confident scheme, please submit a completed form with your application, which can be found on the Birmingham 2022 jobs site under the current vacancies drop down.

To apply for this role please follow the link and complete the application attaching a single document containing your CV and Covering Letter. Please also submit your disability confident/ reasonable adjustments form (if required).

On occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. We would therefore advise that you submit your completed application as soon as possible.

We take your data privacy seriously. Before sending your application please review our applicant privacy notice which explains how we use your personal data. This can be found on the Birmingham 2022 jobs site under the current vacancies drop down.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website