Customer Service Coordinator

In a Nutshell???

We have a fantastic opportunity for a Customer Service Coordinator to join our team within Vistry Housebuilding East Midlands, at our Peterborough office. As our Customer Service Coordinator, you will be responsible for dealing with customer concerns received by telephone or written communication and co-ordinate and administer all activities in a timely and professional manner, delivering the Vistry commitment to the customer journey.

We are pleased to say, this role can accommodate agile working arrangements.

Let's cut to the chase, what's in it for you???

Competitive basic salary and annual bonus
Agile working arrangements possible for this role
28 days annual leave plus bank holidays, and the option to buy up to 5 days per annum
Free private healthcare from your start date
Company contributory pension scheme
Life assurance - 3 x your annual salary
Sharesave scheme
Cycle to work scheme - up to GBP3000
Support with a professional membership
Denplan, GymFlex and many more???In return, what we would like from you???

Behave in line with our company values - Integrity, Caring and Quality
5 GCSE's or equivalent including Maths & English
Previous experience working within a similar environment
Good understanding of Microsoft Office, Excel, Outlook
Ability to handle complaints and difficult situations
Good planning and organisations skills
Problem solving and decision-making skills
A polite, tactful and assertive attitude
Patience and calmness under pressure
Excellent communications skills
Good team working skills
Behave in line with our values
A commitment to work as required to meet the needs of the businessDesirable -

NVQ levels 3 & 4 in customer services
Experience working for a residential house builder ideally within the customer facing environment
Good understanding of building regulations and legal obligations.More about this job???

To address and respond to Customer issues in a prompt and organised way.
To deliver an excellent customer service, understanding and empathy to our customers
To liaise with internal departments and form excellent working relationships as part of the larger team.
To communicate effectively and regularly with colleagues and management
Issue instructions to Sub-contractors and follow up to ensure prompt resolution
Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
Arrange and manage appointments for our in-house Technicians.
Keep our database system up to date at all times.
Carry out general administrative duties.
Work directly with Customer Service Manager to assist management of large-scale works.
Learn and at all times adhere to the company Health and Safety requirements.Finally, let's tell you about us???

Vistry Group came together at the start of 2020, bringing together the energy, talent and deep-rooted experience of Bovis Homes, Linden Homes and Vistry Partnerships. With a wide range of skills, experience and backgrounds - we have come together to live our values of Integrity, Caring and Quality.

We are all about people, and it is our people, around 3000 of us, who have created a UK top-five housebuilder, with a five-star rating. We care about the wellbeing of our people and we value diversity and inclusion, seeking to create a supportive, dynamic environment where talented and dedicated people can develop their career.

Inclusion and diversity are paramount to us here at Vistry Group - we firmly believe that this culture nurtures stronger performances across the wider business. All of our applicants and employees are treated fairly and respectfully, regardless of any protected characteristic/s. If you require assistance with regards to reasonable adjustments during your application process with us, then please do not hesitate to contact us - we will always be happy to help