Business Support Manager/EA to CEO

My client who is an international energy firm based in London, is looking for an experienced Team Leader/Manager who has managed a team of PAs in a large global organisation and is also happy to provide support to a dynamic and professional Chief Executive.

This role will be based 5 days in the office, working in a fast paced and dynamic environment. European language(s) would be a great advantage due to the organisation's international exposure.

Duties and responsibilities:

Support Management

• Day to day management of the office support team, including supervisory and delegation of work ensuring all teams are sufficiently covered at all times
• Full responsibility for setting annual objectives, conducting ongoing reviews and performance management.
• Responsible for collating feedback on office support members, communicating and addressing areas of concern with management
• Responsible for monitoring absenteeism, approving annual leave, monitoring absence and arranging cover when necessary
• Responsible for induction of new joiners into the office support team, organisation of any relevant training / refreshers on new protocol and policy
• Manage the corporate relationship with the external travel provider, including reviewing service provisions (response times, emergency services etc
• Seek continuous improvement for the office support function and introducing processes to streamline and improve ways of working, in accordance with best practice.

Executive Assistant

• Acting as first point of contact
• Scheduling meetings, answering the phone, taking messages, diary management, preparing reports, updating spreadsheets, filing, binding of documents and ad hoc project work as required.
• Extensive confidential overseas travel management for top-level executives; arrange complex multiple destination itineraries including hotel accommodation, transfers, passport and visa
• Take minutes of meetings and preparing documents for review.
• Event management and coordination of business breakfasts/lunches and external events.
• Manage other events, including annual events such trading desk events, external client events, graduate recruitment and IP week.

Skills and experience required

• Team management experience
• Exceptional verbal and written communication skills
• Dependable, trustworthy, enthusiastic and an excellent team player
• Be highly adaptable and able to work in a dynamic fast paced environment
• Proficient in all Microsoft Office applications, including Excel, Outlook, Word and PowerPoint
• Excellent organisational and administrative skills
• High degree of discretion and firm understanding of the requirement for confidentiality
• High attention to detail
• Ability to manage and grow positive relationships at all levels, internally and externally.
• Forward thinking and able to prioritise
• Ability to work under pressure and to tight deadlines
• Experience of having worked within a compliance and risk management culture
• Multinational experience and multilingual aptitude is advantageous