Guest Services Manager
- Recruiter
- Chace People
- Location
- British Virgin Islands (VG)
- Salary
- $43,000 per annum + Bonus Scheme, Accommodation, Food Allowance and Initial Flights.
- Posted
- 06 Oct 2021
- Closes
- 03 Nov 2021
- Ref
- CPGSMBVIOCT2021
- Job Title
- Customer Services
- Industry Sector
- Hospitality, Travel & Tourism
- Contract Type
- Contract
- Hours
- Full Time
Our high profile client’s collection of private islands and home, are located in the Caribbean, surrounded by turquoise waters, coral reefs and fringed by white sandy beaches; this is barefoot luxury in a setting that’s just about as exclusive as it gets!
Reporting to the Operations Manager, the Guest Services Manager is responsible for delivering an impeccable Island guest experience, providing the finest quality of service to the guests and owning family. Exceeding guest expectations always – you are the “Jazz Hands” of the operation – everyone is looking to you make the guests experience out of this world and unforgettable. You will be creating an amazing guest journey, from initial point of contact with the Host of the booking prior to arrival leading on to a unique experience when on Island, ensuring a flawless departure is followed up with exceptional after care and communication leaving guests wanting more.
Qualifications / Experience:
-
Minimum 3 Years supervisory or management experience in a 5* resort or property
-
Extensive experience of Events and Reservations management
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Rooms/Housekeeping Experience
-
Practice a hands-on approach
-
Training in POS Systems - Particularly Protel or Reservations Assistant an advantage
-
Excellent knowledge and understanding in Microsoft Excel and a high level of computing skills
-
Bar or restaurant experience an advantage
-
Strong accounting & Cash Handling skills essential
-
Excellent written and verbal communication levels
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You must hold a valid driving license
-
Experience of Guest Relations an advantage
-
Overseas or Caribbean experience an advantage
Behaviours / Skills:
- Excellent planning and organisational skills
- A passion for making exceptional holidays
- Anticipating guest needs ad facilitating the small touches that enhance the guest experience
- Ability to motivate a team of people to work together
- Happy to be hands on
- High sense of responsibility with regard to safety issues
- Strong communication skills
- Works well and able to perform gracefully under pressure
- High degree of attention to detail
- Passion and pride in work
- Sense of fun
- Strong training and coaching skills
- Calm in emergency situations
- Resourceful approach – able to troubleshoot and manage complex logistical challenges inthe event of a change of plan
- Excellent level of written English
- Able to work with and accommodate different cultures
- Able to perform gracefully under pressure
- Excellent guest contact skills/socially confident
What’s the gig?
To create an amazing guest journey, ensuring every guest visit is planned to their highest expectations, and oversee everything from guest transfers to specialist activities and assistance during their stay. When the stay involves a special event, such as a birthday or a wedding, the Guests Services Manager is expected to go above and beyond to ensure that every eventuality has been thought out and addressed.
Here’s the deal Package & Benefits:
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Food Allowance
-
Medical Cover
-
Life Insurance
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Included in tips and gratuities
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Initial flights from country of residence (and return at end of contract)
-
You get to work on the coolest islands in the world!
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