Customer Service Operative

This is a varied opportunity which would suit an individual who enjoys working in a Call Centre environment within a strong team dynamic. This is a fast paced role which requires excellent communication and efficient coordination to schedule engineers for multiple repair works. This position will involve shift patterns from Monday - Friday 8am - 5pm or 9am - 6pm

Client Details

My client are a fast growing business who have just landed major contracts so its a really exciting time to join the team as they continue to achieve success this year. They have a hugely supportive working culture where the team work closely together to ensure that their customers receive the highest standard of service.

Description

• Managing multiple inbound calls
• Booking appointments
• Processing queries
• Monitoring escalation reports
• General administration tasks

Profile

• Ability to work well under pressure managing multiple calls
• Excellent customer service skills
• Dealing with challenging customers
• Multitasking and organisation
• Attention to detail
• Good IT skills

Job Offer

Full training provided

Opportunity for progression

Fast growing business

Strong team dynamic