Customer Service Practitioner Assessor Tutor

Customer Service Practitioner Tutor / Assessor
Based in Bristol - Full time - Permanent

Salary - GBP25,500 - GBP27,540

Protocol are partnering exclusively with one of the UK's leading not for profit Charities who focus on supporting adults with learning disabilities . This position is to work in their training division where they offer a wide variety of apprenticceships and employability standards.

We are looking for an experienced Tutor /Assessor who has a strong background in delivering the apprenticeship standards for apprentices in Customer Service Level 2 and 3.

This role is to deliver Customer Service Practitioner Apprenticeship programmes at Level 2 and 3 to people with additional needs, delivering a high quality programme that surpasses stakeholder expectations and strengthens knowledge, skills and behaviours across the sector.

Responsibilities:

*Has a full understanding of Ofsted and the Education Inspection Framework
*Be responsible for managing the assessment (formative and summative), support and
progression of the individual through the agreed delivery model whilst supporting
individuals to achieve identified goals/outcomes
*Complete referral paperwork and complete apprentices induction within set timescales
using all available methods
*Responsible for programme reviews with apprentices ensuring progress is mode
*Engage with and input into monthly case conference
*Ensure apprentices ore progressing in English & Maths formal qualifications and
achieving the required 20 % off the job learning hours
*Ensure thot apprentices ore entered for exams and progressing to End Point
Assessment in a timely way
*Make significant contribution to curriculum development and course scheme of work
*Deliver group and 1:1 sessions with apprentices - these could be based in Employer
premises, classroom or community venue

SKILLS AND EXPERIENCE:

*Assessor Award CAVA, A1, D32/33 or equivalent
*Minimum Level 3 in Teaching
*3+ years experience of working in Apprenticeship sector
*A-C/9-4 English & Maths GCSE (or equivalent)
*Experience of working with SEND learners
*Recognised IAG qualification
*Delivered formal training and assessing within Customer Service Sector
*Knowledge and experience of delivering and assessing functional skills English and
Maths up to level 2

About Protocol
Protocol are the specialist full-service recruiter dedicated to education, training and skills. People are at the heart of everything we do. We place people first.

We're more than a recruitment agency - we pride ourselves on our ongoing support and aftercare delivered by our expert team, and all our candidates benefit from free access to our exclusive online CPD portal, Learning Zone.

Whatever your career goals, we've got the right role for you. With a wide range of temporary and permanent positions available, from lecturing and training jobs to assessment and support staff roles, all with very competitive pay rates and benefits - your future is in good hands.

The Legal Bit
Protocol National ltd trading as Protocol are acting as an employment business for this position. If you are successful, Protocol is required to see evidence of your Right to Work in the UK; in addition to you applying for an enhanced DBS Certificate should you not already hold a suitable certificate registered on the DBS Update Service. The position is subject to agreement to Terms and Conditions and suitable application and reference process. As a result of the volume of applications we are currently receiving we regret that we may be unable to respond with individual feedback. If we have not contacted you within two weeks of your application being received then regretfully your application will not be taken forward on this occasion