CRM Executive

Our prestigious UK law firm client is currently looking to recruit a CRM Executive to join their busy and expanding Business Development team.  The main purpose of this role is to support the firm in leveraging intelligence on and from its client and referrer base in order to improve service delivery. This opportunity will offer you significant autonomy and a real creative input.

Main duties include but are not limited to working with the Director of BD & Marketing to devise, implement and manage ongoing a Key Account programme for the firm, working with the Director of BD & Marketing to devise and implement a firmwide Client Listening programme, analysing and identifying overall trend data across all feedback received and making recommendations to the firm, acting as the primary advocate for Client Listening across the firm, promoting across the firm the benefits and processes behind the programme, gathering and analysing data on the sources of all new work, assisting the Business Development team in the identification of prospects, assist the firm in understanding its requirements for, and subsequent implementation of a CRM system.

Candidates must have prior CRM experience, ideally from Legal or Professional Services – but not essential. This is a brand-new vacancy, a permanent role and will pay between £33,000 and £35,000.