Customer Service Agent

Exciting remote working customer service opportunity for a start up Fintech firm

You must be open to working evenings and 100% remote

Client Details

My client are a Currency Exchange Fintech business with small head quarters in Sydney, Australia. Currently they stand at a team of 10 and they are looking to branch out to the UK in order to service their clients 24 hours a day. They are looking for a Customer Service Agent to manage their Live Chats functions and trades from 4pm to 10pm/10 to alternate with AUS.

Description

Working from 4pm - 10 daily Monitoring Live Chat function and updating customer queries Managing trade requests from clients Carrying out document checks and sending to verification teams Working over Live chat and emails to support clients Escalating any complex queries to senior team members

Profile

Open to working from 4pm - 10 daily An additional language skill; Mandarin, French, German or Nordic languages. 2 years exposure within customer service and financial services Knowledge of AML/KYC in order to chase outstanding paperwork with clients Ability to work remotely with little to no management Self-starter with great levels of independence

Job Offer