Customer Service Advisor (x3)

Customer Service Advisor (x3)
Location: St Helens / Homeworking
Salary: GBP23,500
Employment Type: Fixed Term - Up to 12 Months
Closing Date: Tuesday 21 September 2021
Our client are an ambitious and well-established housing group with deep roots in their three heartland areas of Liverpool, St Helens and Warrington.
One of the largest landlords in the North West, they have 1,500 staff, manage more than 37,000 homes, support around than 64,000 customers and invest at least GBP5m a year into local communities and life changing causes.
A social organisation with a commercial focus generating income to drive their activities and deliver lasting change, Our client are at once landlord, property developer, commercial contractor and social entrepreneur
This is an important role in which you will:
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Be the first point of contact for their customers via telephone, directly assisting them in solving their queries and escalating as necessary.
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Provide customers with prompt, professional and accurate information and service with the objective of always delivering a consistent world-class customer experience.
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Develop a supportive and effective partnership with colleagues across the business and especially those in the Local Housing Teams
To be successful in this role you will:
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The desirable candidate will be able to demonstrate in their application an understanding of issues in respect of Social Housing.
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It is desirable that the applicant demonstrates in their application that they have an awareness of the services offered by Housing Providers, Councils and other relevant organisations.
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The ideal candidate will have experience in excellent customer service with strong IT skills.
They are looking to appoint to the following roles;
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X1 full time fixed term until June 2022
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X1 full time fixed term until February 2022
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X1 part time fixed term until March 2022
Great people share qualities our client value highly. They are problem-solvers, able to work well within their team. They are open, honest and committed to doing the right thing at all times, and they always look for ways to do things better, focused on making sure they achieve their aims. If you can share their way of working, you'll enjoy working with them.
In return, they offer a modern workplace that is challenging, supportive and gives you room to grow your skills - along with a package of benefits that shows how much they value your contribution and care about your wellbeing.
If you are successful at the shortlisting stage and are invited to interview, they will request that you bring along copies of all qualifications and certificates that are essential for the role. Without sight of the qualification certificate any offers of employment will be placed on hold