Receptionist
- Recruiter
- Confidential
- Location
- Stockbridge
- Salary
- Competitive
- Posted
- 13 Sep 2021
- Closes
- 20 Sep 2021
- Job Title
- Receptionist
- Industry Sector
- Hospitality
- Contract Type
- Permanent
- Hours
- Full Time
RECEPTIONIST IN STOCKBRIDGE
POSITION SUMMARY:
Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities.
Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps.
DUTIES AND RESPONSIBILITIES:
* Welcome guests and check-in also giving a fond farewell to guests after the checkout procedure has been done
* Handling guest complaints and concerns in an efficient and timely manner.
* Overseeing VIP guests, arrivals and departures.
* Coordinating and multi-tasking job duties in a busy environment.
* Should possess detailed information about the Hotel, city as well as the competition.
* Detailed information regarding arrivals and room requirements.
* Have up to date information on daily room occupancy as well as checkins.
* Also check all your arrival rooms before guest arrives and liase with Housekeeping or Maintenance (ROOM DROPS for VIP'S TO BE PLACED IN ROOMS)
* Providing excellent customer service as per hotel standards.
* Greeting guests as they enter and exit the hotel.
* Providing information regarding the Hotel, town attractions, activities etc.
* Check on VIP reservations, complete their pre-registration formalities.
* Allocate rooms to all arriving guests.
* Manage all aspect regarding daily turndown weather cards as well as welcome and departure letter by issuing to housekeeping.
* Also once departed please generate and send a follow up letter.
* Maintain up-to date information on room rates, current promotions, offers and packages
* Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
* Co-ordinate with housekeeping for clearing of rooms and ensure that rooms be put back into the system once cleaning has taken place.
* Collect Guest feedback during guest departure along with his likes and dislikes.
* Perform basic cashier activities as and when required.
* Maintain guest lockers for safe custody.
* Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
* Give proper and complete handover to the next shift
* Should be able to handle all guests without bias or prejudice regarding both Restaurant and Hotel
* Follow the house rules and policies laid down by the management.
* Adhere to strict staff grooming and hygiene standards.
* Consciously and continuously strive to better your skills and increase your knowledge.
* Good command of the English language is essential, both written and verbal
* Must possess strong organization time management skills, attention to detail.
* Must be guest service focused and a team player
POSITION SUMMARY:
Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities.
Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps.
DUTIES AND RESPONSIBILITIES:
* Welcome guests and check-in also giving a fond farewell to guests after the checkout procedure has been done
* Handling guest complaints and concerns in an efficient and timely manner.
* Overseeing VIP guests, arrivals and departures.
* Coordinating and multi-tasking job duties in a busy environment.
* Should possess detailed information about the Hotel, city as well as the competition.
* Detailed information regarding arrivals and room requirements.
* Have up to date information on daily room occupancy as well as checkins.
* Also check all your arrival rooms before guest arrives and liase with Housekeeping or Maintenance (ROOM DROPS for VIP'S TO BE PLACED IN ROOMS)
* Providing excellent customer service as per hotel standards.
* Greeting guests as they enter and exit the hotel.
* Providing information regarding the Hotel, town attractions, activities etc.
* Check on VIP reservations, complete their pre-registration formalities.
* Allocate rooms to all arriving guests.
* Manage all aspect regarding daily turndown weather cards as well as welcome and departure letter by issuing to housekeeping.
* Also once departed please generate and send a follow up letter.
* Maintain up-to date information on room rates, current promotions, offers and packages
* Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
* Co-ordinate with housekeeping for clearing of rooms and ensure that rooms be put back into the system once cleaning has taken place.
* Collect Guest feedback during guest departure along with his likes and dislikes.
* Perform basic cashier activities as and when required.
* Maintain guest lockers for safe custody.
* Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
* Give proper and complete handover to the next shift
* Should be able to handle all guests without bias or prejudice regarding both Restaurant and Hotel
* Follow the house rules and policies laid down by the management.
* Adhere to strict staff grooming and hygiene standards.
* Consciously and continuously strive to better your skills and increase your knowledge.
* Good command of the English language is essential, both written and verbal
* Must possess strong organization time management skills, attention to detail.
* Must be guest service focused and a team player
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