German speaking Wholesale Customer Service Advisor
- Location
- Homeworking
- Salary
- £28000 - £32000 per annum
- Posted
- 23 Jul 2021
- Closes
- 03 Aug 2021
- Ref
- FE 12/07
- Contact
- Frank Etman
- Job Title
- Customer Services
- Industry Sector
- Fashion
- Contract Type
- Permanent
- Hours
- Full Time
Due to strong sales performance and growth, our client - a leading multinational fashion company - is looking for a German speaking Wholesale Customer Service Representative on a permanent basis. The role will be a combination of working remotely and working from the office, with flexible working hours. The client does offer sponsorship if you do not currently reside in the UK, feel free to get in touch with us for more information.
Your responsibilities will include:
- Being the first point of contact for all customer queries, answering calls and emails in a timely and professional manner whilst utilising your German language skills
- Proactively dealing with any returns and exchange issues
- Processing and tracking of orders
- Working alongside the sales team and other departments where required
- Maintaining knowledge of products and keeping up to date with new products and promotions
About you:
In order to succeed in this role, it is essential for you to have previous experience in dealing with a high volume of outbound orders from wholesale clients in a fast-paced environment. In this thrilling opportunity you will be involved in a motivated and friendly multilingual team. If you have a keen interest in fashion and speak fluent German and English, then this role could be the next steppingstone in your career that you are looking for!
Profile:
- Required to be fluent in German and English, both written and spoken
- Solid experience providing wholesale customer support services in a product support and/or order dispatch environment
- Experience working in an online customer support, customer service, sales administration, client support or order fulfilment role is a key requirement
- Previous experience dealing with wholesale clients and B2B customers is essential
- Knowledge of Microsoft programs, in particular Excel VLOOKUP and Pivot tables, is desirable
- An interest in fashion, luxury or the retail industry is desirable
- Strong communication skills and able to work in a fast-paced environment dealing with a high volume of orders
- Bachelor's degree preferred
To apply, please send your CV in English and in Word format to Frank.
languagematters is acting as an employment agency in relation to this vacancy.
Not what you're looking for? Get headhunted for relevant jobs.
Upload your CV
More searches like this
Not what you're looking for? Get headhunted for relevant jobs.