Customer Service Advisor

A leading membership organisation requires an experienced Customer Service Advisor to deal with inbound calls and e-mails from their members, providing first line support. This is an ongoing temporary assignment with an immediate start

Key Responsibilities

• Acting as the first point of contact for in-bound customer enquiries via multiple channels
• Dealing effectively and accurately with customer requests and providing advice, support, and guidance on their next steps where appropriate
• Handling information in a confidential, discreet and secure manner, remaining compliant with all relevant policies and procedures
• Successfully delivering business news and change initiatives to customers
• Developing and maintaining excellent relationships with other Divisions within the Operations Team, as well as divisions across the organisation
• Successfully meeting required objectives and KPIs on an ongoing basis and within agreed Service Level Targets
• Delivering a consistent high level of service

Skills and Experience

• Previous experience in a contact centre environment is essential
• Microsoft packages - Word, PowerPoint, Excel and Outlook
• Good verbal and written communication
• Good listening skills
• Good organisational skills
• Customer centricity - strong customer focus both internal and external
• Ability to meet deadlines

If you possess the relevant skills and experience and are available immediately, please submit your CV today