Internal Sales Support & Customer Service - French Speaking

Role: Internal Sales Support & Customer Service - French Speaking

Salary: GBP20K - GBP25K

Location: Coalville

Type: Permanent

Hours: 08:00 - 16:30

Overview

2Fawcett are recruiting for a French Speaking Internal Sales Support & Customer Service, due to extensive growth, to join a company located in Coalville on a permanent basis. You will be joining a well-established team. Supporting the France Account Manager and the France Telesales Rep with in-house duties to manage the portfolio of customer accounts, providing admin and sales support.

The Role & Responsibilities of the Internal Sales Support & Customer Service

• Inbound Call and Email handling.
• Order processing.
• Creating accurate and creative quotations.
• Liaison with other teams including operations and logistics.
• Booking and tracking transport arrangements for France orders.
• Working with 3PL warehouse team in France to manage orders and stock.
• Supporting in-house credit control team with follow up of France accounts.
• Provide administration support to the External Account Manager.
• Actively responding to all inbound calls and sales requests within specified timeframe and promote our service-orientated brand.
• Answer inbound calls professionally, with ability to cross-sell and up-sell as needed.
• Regular reporting on given KPIs.
• To manage your own workload and support other team members where necessary.

Requirements of Internal Sales Support & Customer Service

• Fluent French speaking and have used this skill in business environment for at least one year.
• Any other European languages, specifically Italian is desirable but not essential.
• Experience in an administrative role
• Experience of working in a similar sales environment
• Customer focused
• Confident Communicator
• Excellent presentation, and written skills
• Knowledge of Microsoft Office including Word, Excel and Outlook

What will you get in return

• An excellent working environment.
• A competitive rate of pay.
• Extensive training in all aspects of the role.
• A close-knit team of passionate and progressive people.